IT Support Engineer

Recruiter
Pure Resourcing Solutions
Location
Dry Drayton
Salary
£18000 - £23000 per annum
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
£20,000 - £23,000p/a
Cambridge
Permanent

Are you looking to progress your IT career within a forward thinking company?

Newly re-vamped offices, a great working environment, superb team and the occasional office Pizza... what`s not to love!!

Our client is looking for an IT Support Technician to join the team, to work with like minded people in pulling together to create the businesses support function.

Key Responsibilities include:

1st and 2nd Line Support for customers via telephone or email support channels
Take ownership of support tickets, diagnose the root cause of the issue reported and resolve in a timely manner
Update the support actions you have taken on our case logging database
Escalation of unresolved support cases where necessary

Essential skills & abilities:

Proven analytical and logical trouble-shooting approach
Excellent telephone communication skills
Strong drive for high customer service
Ability/desire to work within a challenging environment
Experience of Windows desktop, Server and MS Exchange
Previous experience in an IT Support/Helpdesk role.
Strong work ethic
Work well as a team

Please apply now to have your CV`s reviewed by one of our experienced consultants! Or simply contact Sophie Nixon here at Pure on [Phone number removed]

Don`t fancy this job but know someone who might?
We have an amazing referral scheme giving you up to £350 worth of tech, of your choice, if you refer someone that we help find a new job.
Please contact the Pure IT Team on [Phone number removed] for more information
(Terms and conditions apply)