Senior Technical Support Engineer

ShortList Recruitment Limited
£35k - £42k pa + car allowance
09 Feb 2017
09 Mar 2017
Contract Type
Full Time
Senior Technical Support Engineer

Manchester - £42,000 + Car

ShortList Recruitment are working with a leading professional services company in Manchester who currently have a requirement for Senior Technical Support Engineer. The company is renowned for first class IT Solutions and the support they offer their clients.
The Senior Technical Support Engineer will be responsible for proficient and prompt resolution of incidents escalated to 3rd and 4th line support level.
This is a superb opportunity for a Senior Technical Support Engineer to join a world class environment and have a direct effect on the quality of support available.

Key Responsibilities for the Senior Technical Support Engineer:
- Delivery professional and accurate support to clients when escalation requires it
- Improve pro-active services by working with the Infrastructure and Solutions Teams
- Ensuring prompt escalation of cases to field based support engineers
- Identify and work to deliver projects and sales opportunities by working closely with clients

The Senior Technical Support Engineer will have experience with the following Key Technologies and hold the following Accreditation:
- Extensive knowledge of Microsoft operating systems such as Server 2008 / 2012
- Active Directory and NetApp
- Commercial knowledge of Cisco Firewalls / Switches including Nexus and Catalyst
- Commercial knowledge of Virtualisation with VMWARE vShpere and Mircosoft Hyper-V
- MCSE and ITIL Foundation

The Senior Technical Support Engineer will be part of a team offering 24/7 support working in a 1 in 6 rotation and will spend an average of 60% hands on desk support. The Senior Technical Service Support Engineer will receive a salary of up to £42,000 and a car allowance.

The Senior Technical Support Engineer role is based in Manchester and is easily commutable from Chester, Liverpool, Warrington and Stockport.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.

ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis.