Support Engineer - Cisco

Recruiter
Radius Consultancy Ltd
Location
City Of London
Salary
£28k - £34k pa
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Support Engineer - Cisco - City of London
Reporting To: Customer Services Manager

DESCRIPTION OF THE ROLE

You will be providing 2nd line support to the Service Desk and practical hands-on support in the customer service centre to ensure that technical faults and/or requests are professionally responded to. Perform routine maintenance, monitoring and testing to maintain network integrity. Occasionally respond to Service Delivery tasks. Where required, assigning requests to specialist resource and/or escalating to service partners / suppliers.

KEY OBJECTIVES OF THE ROLE

*As a member of the Company's core customer service centre team and the main non face to face interface point with customers:
*Troubleshooting and resolving 2nd line support escalations; acting as an internal point of escalation for technical issues
*Day to day management of all network and server infrastructure
*Utilisation of network management tools for monitoring network status to ensure maximum network and service availability
*To undertake specific projects and tasks within the CSC environment
*To act as a main interface with our service partners on 2nd line support issues, ensuring that incidents which need to be passed to them for resolution are done so professionally with a view to rapid response in accordance with agreed SLAs and to project manage the same to successful resolution

The ideal candidate must have:

*Hands on experience with one of the following vendors: cisco or juniper
*CCNA (Beneficial)
*OSPF BGP
*Understanding of MPLS in particular VPLS and VLL
*Security - Understand firewall policies set-up including VPN set-up and troubleshooting
*Windows Server and / or Linux
*VMware vSphere and / or Xen (an advantage)
*DNS

If this is something of interest please contact me on: *************

RADIUS Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.