Residential Field Apprentice

Recruiter
Virgin Media
Location
Birmingham
Salary
£12,500 per annum
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Residential Field ApprenticeBirmingham

Start date - February 2017

£12,500 per annum with the opportunity to receive performance related bonuses during later months of the scheme.

Trainee Technical Genius - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. 

Virgin Media are offering a fantastic opportunity to get a head start on the 2017 Apprenticeship schemes. Start your new career with us early next year initially on a fixed term contract and learn the business whilst getting paid before joining permanently on the right Apprenticeship programme for you on the 1st May. You will kick start your time here by spending the first 2-3 months helping out our experienced technicians by carrying out pre-installation checks - hands on learning from the get go! Upon completing your initial contract you will be entitled to a bonus for a job well done. We will then move you onto an Apprentice programme at the right level for you where the learning continues.

Once on the Apprentice programme you’ll combine real work with studying for an NVQ level 2 or 3 in Communication Technology at our state of the art training facilities and get lots of support along the way. Shadowing experienced technicians and other departmental colleagues, you’ll learn how to install and repair all of our products by visiting customers in their homes. Providing an amazing service to our customers is the aim here, you’ll learn how to provide expert advice to ensure our customers get the very best performance from their products and the skills to make sure everything’s working as it should be - all of this in just 12-18 months! 

So, what do we need from you? Drive and ambition are important – you’ll need to work hard and see the training through. An interest in digital technology is key, along with a desire to deliver excellent customer service, acting as a true Virgin Media ambassador. You will need to feel comfortable working at heights, in all weathers and with hand and power tools. The role can often involve attending call-outs on your own so the ability to cope under pressure and demonstrate strong interpersonal skills to enable you to interact with a wide variety of our customers is a must. Also, we ask that you are happy with working on a shift rota, including some weekends.

Qualification wise, we’ll expect you to have GCSEs in English and Maths at grade C or above, or QCF Level 1 IT professional, or an equivalent qualification. Not to worry if not, we will support you in achieving these qualifications once on the Apprenticeship programme as part of your individual learning programme. Finally, you will need a full manual UK driving licence. 

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work – and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and cable products. The vans are ready, all that’s missing is you!

Ready to turn it on?