Technical Services Manager - inc car / car allowance

Candour Solutions Limited
20 Jan 2018
02 Feb 2018
Contract Type
Full Time

Technical Services Manager - Sought by TSP at their head office just outside Manchester. Please note travel to other company offices will be required with this role.
Qualifications and Experience

  • Extensive IT /Telecoms Service Delivery Management within SME businesses service providers (essential)
  • Extensive direct line management of technical teams; recruiting training, developing through coaching and mentoring, managing performance (essential)
  • Extensive managing and embedding change
  • Designing technical Service Delivery and quality management models (essential) ITIL trained and certified (desirable)
  • Competent user of MS Office suite, strong excel skills (essential)
  • Full driving licence (essential)
  • Working experience of Project Management methods (essential) prince 2 practitioner (desireable)
  • Educated to degree level or equivalent (desirable)
  • Specific technical knowledge
  • Working knowledge of relevant IT and Telecoms technologies


  • Internet connectivity (ADSL, Fibre, Leased Line & MPLS)
  • Windows Server 2008 / 2012, Windows Desktop 7 / 8 / 10
  • Internet Information Services Administration,
  • Exchange administration, Managing Active Directory & Group Policy
  • Hypervisor Technology – VMWare & Hyper V
  • Network and Software Security Information security and risk management – back-up and storage
  • Networking - firewall rules, LAN, WAN and VLAN configuration & Microsoft Office 365 installation, configuration, data migration, administration


  • Traditional fixed line and IP telephony (BT Open Reach, Gamma SIP)
  • Onsite PBX and Hosted Telephone Systems
  • Sharepoint Administration
  • SharePoint Development
  • Microsoft Azure
  • NEC Telephone System
  • Vanilla IP hosted system
  • Storagecraft
  • Sophos
  • experience in using Draytech/Zyzel/ Cisco/Meraki hardware

Fantastic Benefits

  • 27 days annual leave plus bank holidays
  • Birthday day off
  • Health cashback scheme
  • Week paid sickness leave
  • Buy/sell annual leave (2 days per year)
  • Free parking

Personal attributes

·Committed to helping others, delivering high quality customer service

·Highly self-aware and committed to personal development, always striving to do better, do more, takes pride in doing a good job high level of humility, willing and able to acknowledge, reflect and learn from mistakes

·Strong sense of responsibility and personal integrity, highly self-disciplined

·Highly organised, tenacious and results focused, prioritises, highly attentive to the details and delivers to deadlines, always looking ahead, predicting, foreseeing potential issues and heading them off

·Confident, sophisticated communicator, genial disposition – highly empathetic, brings clarity and focus, presentations, translates technical concepts for a non-technical audience

·Enjoys working with people, collaborative working and ‘the team’, confident in difficult conversations

·Enjoys change and variety, reliable and flexible and comfortable with making small personal sacrifices to get the job done

·Positive ‘can do’ outlook, looks for the good in things, prepared to ‘getting stuck in’ to help wherever help is needed

·Highly analytical, adept problem solver, enjoys the challenge of getting to the bottom of things, remains calm under pressure & makes sound judgements in complex situations

·Loves technology, and is able to balance technical excellence with pragmatic action

The initial focus will be to build a solid, scalable technical service model (processes, skills, knowledge management) to support ambitious growth. Moving forward, the focus will turn to the management, coaching and development of the team and the continuous development and improvement of the service they provide to their customers.

A full job description is available to candidates meeting the above minimum criteria, please apply in the first instance with your latest CV outlining your salary expectations & availability for an immediate response.

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