Helpdesk Analyst Contract 6 Months IFSC

Dublin City Centre
£128.18 - £160.22 per day
23 Jan 2013
20 Feb 2013
Krystle Higgins
Contract Type
Full Time

Helpdesk Analyst Contract 6 Months IFSC

An expanding company in the Finance Sector is looking to take on an experienced Helpdesk Analyst for a 6+ month contract.

Location : IFSC

Reporting to the IT Manager responsibilities / skills include:

1st line support (Helpdesk)- Answering support queries via phone or email

2nd line support(Desktop)- PC/Laptop/Printer, OS installations & patching, Anti-Virus

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Take ownership of and be proactive when dealing with user issues.

Logging all calls and call updates on the local call logging system.

Cover IT Service Desk shifts as required by the helpdesk manager, IT Service desk is covered by 2 shifts between 7:30 and 17:30.

Imaging, patching and building user workstations

Active Directory management

Qualification & Experience:

Previous IT helpdesk & IT support experience.

Excellent telephone manner and proactive problem solver.

Strong knowledge of Microsoft based operating systems (Windows 7 & Windows XP), SMS & SCCM and Citrix

Basic understanding of PC hardware set-up and configuration, Networks, TCP/IP. Multi-function Printers etc

Experience with Lotus Notes, Altiris, SMS, SCCM & NetApp NAS is desirable.

If you are interested & can start immediately please send your updated CV to Krystle Higgins with your expected daily rate

Interviews will take place this Friday (25/01/13)

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