Electrical Help Desk Engineer

Recruiter
Concept Resourcing
Location
Manchester
Salary
£20k - 27k per year + 25 days annual leave + pensi
Posted
09 Feb 2017
Closes
09 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
- Job Description

Job Title: Electrical Help Desk Engineer - Electrical / mechanical - BTEC / NVQ / City and Guilds

Location: Manchester based

Basic Salary: 20-27k per annum + benefits

Company

You will be working for a Global client installing and maintaining graphic hardware products . The focus is on customer service and technical telephone support..

Responsibilities

- - To solve technical issues - troubleshooting
- TTo document technical issues; ensure logging + closure of calls according to guidelines
- To assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ) on-site and remotely on technical questions and issues
- To follow escalation procedures
- To adhere toSLA's
- To provide hardware training and follow up as required to customers and local support agents

To work on a stand alone basis

Applicant

Education A professional qualification in a relevant discipline (Engineering, Science) and/or relevant electro-mechanical technical qualifications. This role would ideally suit an Electrical / mechanical engineer interested in static, site based roles

Experience

- electrics
- Driving licence as there will be some Field based activity
- Ideally 2 years work history within the Field
- Expected to work well under pressure within a team or unsupervised
- Effective communications with internal and external customers
- Problem analysis skills
- Planning + execution skills
- Be computer literate
- Good time management skills
- Become compliant with local health + safety regulations
- Out of hours support / standby arrangements may be required.
- Occasional support of customers in other countries (remote and onsite)
-

Package

- Basic upto 27k
- 25 days annual leave
- Medical
- Pension
- Life assurance
- Sick pay

Application

If you have any questions or would like to apply for this position in confidence, please follow the link below or contact Nikki on:

************ or email ****************************