Our Client is a specialist intermediary mortgage lender which will have heightened risks from a credit, customer affordability and fraud perspective. The role holder will be a key underwriter of the Operations team and will play a key role in supporting the Company objective of gaining regulatory permissions, building operational capability and post launch, growing the lending portfolio within the firm's risk appetite, by assisting in the design of the originations system, processes and procedures.
The role holder will be responsible for assessing individual cases. All decisions will need to be made within regulatory standards (including the new European Mortgage Credit Directive), aligned with business needs and deliver to the lending risk strategy.
A key aspect of the role will be to assist in the design and implementation of the Customer and Intermediary journey - ensuring that the 6 TCF outcomes and clearly visible and practiced.
The role holder will have regular contact with intermediaries and will be expected to deliver first class service to the intermediary market.
The role will require a proactive individual capable of managing multiple stakeholders across the business including products, risk, compliance, IT and introducers. The role holder will also require a keen eye for detail in understanding historic and emerging trends in the underwriting arena, along with an ability to keep up to speed with developments in the industry.Major Activities and Responsibilities:Maintain an up to date working knowledge of our products and servicesEnsure proper records are maintained throughout all stages of the mortgage application processApprove mortgage applications within specified limits in accordance with the Lending Policy.Provide guidance for mortgage advisors/brokers, ensuring a unified approach to mortgage lending*Consider mortgage applications outside standard lending policy where justifiable business reasons exist Maintain professional business relationships with mortgage introducers and external contactsWork with other members of the Team to provide management information for the Director of Operations, COO, CEO, the board & external bodies Contribute to all internal meetings, working groups & projects as directedAssist with mortgage product designAssist in implementing changes to mortgage rates, products and lending strategyProvide underwriting training for other staff members where a skill gap is identified Comply with all legal responsibilities and codes of conduct i.e. Banking CodeBe fully conversant with anti-money laundering operations Joint accountability for ensuring the principles of TCF are embedded within the business and culture Joint accountability for ensuring the values are embedded within the business and cultureAct in good faith and honesty in what is considered to be the best interest of the CompanyComply with security procedures (both in spirit and practice) to ensure a safe environment for both staff and customers Attend training courses and undertake examinations as appropriate for this Job DescriptionEnsure job and personal skills are maintained to a satisfactory standardCarry out such other duties, which are consistent with the nature, responsibilities and expectations of the position
Operations Strategy & PlanningInfluence and contribute to the operations plan.Discuss and implement the operational plans.Operational ManagementAccountable for ensuring that the lending policy and guidelines are implementedEnsure that the agreed SLA's are metEnsure that Quality is maintained in both decisioning and process.Coach and where necessary train less experienced staffReporting of underwriting metrics to the DoO.Identifying any key issues or breaches of regulatory issues, including TCF.
BehavioursDemonstrate an understanding of and commitment to the Company's strategy and cultureRecognise the Company's constraints and be able to identify and mitigate risksShow respect for diversity with colleagues, customers, suppliers and stakeholdersAct with and demonstrate integrity alwaysBe driven by a desire to deliver good customer outcomesBe a strong team player, who listens to and empathises with colleagues, customers, suppliers and stakeholdersExcellent people interaction and influencing skillsAbility to work in fast paced environmentDemonstrates customer first thinking and behaviours, towards end customer sand intermediariesA clear understanding of personal value and contributionLead initiatives that focus on underwriting considering wider business and customer objectives including revenue generation, product profitability and good customer outcomes. Demonstrates continuous improvement capability Skills and Experience Required (or desired):Extensive Financial Services underwriting experienceBTL and/or 2nd charge mandates an advantagePrior experience/knowledge of working for a start-up business and/or launching new products is desirable but not essentialGood understanding of Responsible Lending and Treating Customers Fairly and other FCA operational principles and related regulations.Experience using credit risk decision systems, alongside manual underwriting in an underwriting environmentDetailed knowledge of credit bureau data and use in underwritingFamiliarity with fraud prevention/detection toolsGood all round interpersonal skillsHighly motivated and engaging with ability to lead projects with significant business impactKnowledge in TCF
Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.