Telephone Counsellor - Bank Staff

Recruiter
Health Assured
Location
Manchester
Salary
£12 per hour + Benefits
Posted
09 Feb 2017
Closes
09 Mar 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Telephone Counsellor - Bank Staff

Hourly rate £12 per hour + Excellent benefits package

Health Assured is one of the leading Employee Assistance Programme (EAP) and Occupational Health (OH) providers in the UK dealing with many of the UK's leading organisations across private, public and non-profit sectors.

In 2011 Peninsula Business Services Limited bought Health Assured and it is now part of a group which has over 30,000 clients. This is a dynamic and exciting time for the right people to be working with us to establish the highest quality of counselling and information services to the benefit of our clients and their employees.

We are looking to recruit counsellors to join our bank team, who have a recognised counselling qualification, to be confident in delivering telephone support and be comfortable working to a time limited framework whilst always adhering to the BACP code of ethics and practice. They will also be confident in providing information and signposting on a wide range of issues, (for which training will be provided), and have sound administrative skills enabling them to provide clerical assistance as and when appropriate.

Essential Job Functions:

  • Provision of telephone counselling to employees of our clients.
  • Provision of information and signposting on a specified range of issues, including the benefits system, basic debt advice and some elements of employment and consumer law.
  • Assisting with administrative and clerical tasks.
  • Act as a first point of contact for Health Assured customers.

Key Requirements

  • Possession of a recognised qualification in counselling
  • Experience in the delivery of telephone support
  • Experience of providing information and signposting in a supportive context
  • Good organisational and administrative skills including a sound knowledge of Microsoft operating systems.

Other Skills/Abilities

  • Excellent team player willing and able to help out where necessary.
  • Very good communication skills both oral and written.

We have an exceptional benefits package which includes 25 days holiday (which will be pro rata'd) and market leading bonus schemes. The role is based within our new office in Hinckley Town Centre. Now in our 33 rd year, we have offices in Manchester, Hinckley, Dublin, Belfast, Glasgow and Sydney, employing over 1000 staff.

If this sounds like an opportunity which you would relish, apply today for more information!