Travel Claims Adviser

Direct Line Group
£17,142 per annum
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

What being a Travel Claims adviser involves

Learn from our extensive range of training. Benefit from our brand new systems. But most of all put your life experience to good use, helping resolve issues that mean a great deal to our customers.

When an important part of a customer's life has been compromised, it’s you they’ll speak to. It’s you who’ll handle their travel insurance claim, resolve any issues, listen out for all-important details and reassure them. It’s also you who’ll keep them up-to-date throughout the whole claim. Our training will give you guidance. Our systems will lead you through the process. But it’ll be your personality and life experience that makes all the difference.

As a Travel claims adviser, you’ll use your ear for detail to find out the full story. Then you’ll use your contacts – suppliers, investigators, colleagues – to help put things right.

This is a role where you’ll speak to a range of different people and learn new skills, as well as:

  • Tackle insurance travel claims across many of our brands
  • Take a methodical approach to each claim and work through it with each customer
  • Keep each customer aware of progress and decide if a claim needs further investigation
  • Hours

    Full time hours, 37.5 hour working week

    The opening hours of the Claims centre are: Monday to Friday between 8am - 6pm and can include Saturday 9am - 5pm

    Your actual working hours will be discussed at interview

    Career benefits and rewards

    £17,142 salary plus benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays) and free travel & breakdown insurance.

    It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We have made sure your annual holiday entitlement is attractive too – and what’s more, we let you choose the rewards that suit your lifestyle.

    That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including;

    ·Pension funding of 9% of your base salary – you can choose to contribute less or more than this

    ·Income protection

    ·Life assurance

    ·Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)

    ·Direct Line Group employees can apply for 50% off Direct Line and Churchill; home, motor and pet insurance policies

    ·We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people.

    Who we are

    Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.