2nd Line IT Support Engineer - Central London

Edison Hill Limited
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

My clients is a well-established and successful IT Support / Managed Services company that are continually going from strength to strength. Due to continued growth, they now require a 2nd Line IT Support Engineer to join this young friendly team. This will be a demanding position and you must have a minimum of 2 years commercial IT Support experience. You will need the ability to juggle multiple tasks, recognise the impact of a support issue and liaise with customers, suppliers and colleagues.

Predominately working in a Microsoft, Windows 7, Windows 10, and Windows Server environment your main day-to-day duties will include the following:

• Telephone and Remote Support

• Log, manage, chase and escalate tickets

• Active Directoruy Password Resets, Account creation , Folder permissions

• Office 365 / Exchange

• Telephone (VoIP) Administration

• PC builds / moves

• Anti-Virus / Anti-Spam

• Bug fixes

• Assisting with Project work

• Any other duties as requested

This is an important customer-facing role, which requires good communication skills and self-discipline. In this highly visible role that will provide you with a chance to shine by taking ownership and making it your own.

Edison Hill is acting as an employment agency in relation to this vacancy. PLEASE ENSURE THAT THE JOB REFERENCE NUMBER APPEARS IN THE SUBJECT BOX.