Customer Service Coordinator

Home Telecom Ltd
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

Challenging, interesting friendly and fun! That's what working for us is like. And we really look after our people too. But what about you? We want someone who shows initiative, can deliver excellent customer service and help us to manage our customer orders from start to finish. It's a busy roll and you need to be motivated and enthusiastic. Does that sound like you?

Basic Salary £20k - £25k (depending on experience) + OTE

Hours are Monday to Friday 8.30am - 5.30pm. In addition, one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

About you

Our Customer Service Coordinator plays an important role in Home Telecom (part of Global 4 Communications). We’re looking for someone:

  • Experienced, motivated and team focussed with a positive attitude.

  • With good interpersonal skills.

  • With excellent organisational and administrative skills.

  • Who’s an excellent team player who thrives on challenge.

  • Who’s a good communicator, with a proven record of strong customer service skills.

  • Who’s trustworthy, professional and reliable.

  • Who’s proficient in computer skills.

About Us

We could tell you that we’re a family company and we are. But we’d rather tell you what it’s like working with us.

We frequently ask our employees what they value most. They normally tell us it’s training so we’re big on that. Of course, we’re looking for drive and commitment from our team but we’ve learnt over the years that the key to that is having a happy team. So, we’re big on that too.

We have dress down days, we play music in the office (yes, we really do), we do lots of charity events and we have a great package of employee benefits for you. We are also very proud to be members of the Living Wage Scheme. That means we always pay above the national minimum wage.

In short, our employees tell us we’re great to work for. And we work hard on maintaining that.

What we do

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets.

There are two things we’re passionate about - employee satisfaction and customer satisfaction.

About the job

Here’s an outline of some of the things the job involves:

  • Provisioning and managing customer orders using our internal and suppliers’ portals to enable setting up telecommunication products and services from start to finish.
  • Managing suppliers such as BT Openreach, Vodafone, Sky, Plusnet, Virgin Media and Talk Talk.
  • Coordinating engineer appointments, ensuring customers and engineers are aware of all appointments and work required.
  • Ensuring excellent levels of service to our customers.

  • Escalating issues to suppliers to ensure delivery dates are met and track all issues to a successful conclusion.
  • Maintain accurate customer and supplier activity records.