2nd/3rd Line Engineer

Orbis Resourcing Ltd
Milton Keynes
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

A 2nd/3rd Line Engineer with troubleshooting/support experience providing Windows Server, Exchange and networking to clients is required for an IT Services Provider based in Milton Keynes.

Role: 2nd/3rd Line Engineer

Salary: Up to £35,000pa (depending on experience)

Location: Milton Keynes

As a 2nd/3rd Line Engineer you will be the escalation point for the 1st and 2nd Line Service Desk Engineers. Travel to client sites will be required when needed.

Essential experience required:

  • Windows Server administration and troubleshooting
  • Exchange Server administration and troubleshooting
  • Virtualisation administration - Hyper-V preferred, but, experience with Citrix/VMware is welcome
  • Active Directory and Group Policy administration and troubleshooting
  • Networking administration and troubleshooting - VLAN/DNS/Routers/Switches/VPN
  • SolarWinds/Kaseya/SpiceWorks/ConnectWise monitoring tool experience
  • Desktop support and troubleshooting (Anti-Virus, PC hardware and software/etc)
  • Excellent customer service skills and confidence on the phone and face to face.

Desirable experience:

  • Firewall support/troubleshooting - WatchGuard/CheckPoint/Fortinet
  • Virtualisation installation
  • Understanding of ITIL methodology
  • Security diagnostic tools

Key Responsibilities:

  • Provision of escalation support for colleagues and clients.
  • Taking ownership of these escalated issues and managing them through to resolution.
  • Assisting with delivery of project work and change management requests as required.
  • Provision of training, knowledge transfer, and documentation for clients and internal teams.

Send your CV ASAP - Further Details on Application

Orbis Resourcing Ltd acts as an employment agency and an employment business.