Claims Customer Services Advisor

Recruiter
Centrepoint Recruitment Consultants
Location
East Sussex
Salary
17000.0000
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time

Motor Claims Customer Services Advisor

£17,000 - £18,000 + benefits

Sussex Coast

  • Providing a telephone based claims customer service for private motor insurance claims cases.
  • Setting up new claims on system from FNOL stage, in response to inbound information, and making outbound calls to request and collate outstanding information.Ensuring that customers have a good understanding of the claims process.
  • Instructing third party suppliers - engineers, repairers etc.
  • Updating and maintaining accurate database records.
  • Identifying cases that require further escalation to refer to colleagues.

Skills & experience required:

  • Current/recent experience within an insurance claims/customer service/contact centre environment - eg. FNOL, A/D claims processing.
  • Confident telephone manner.
  • Competent keyboard/database skills.
  • Understanding of FCA TCF Treaty Customers Fairly.

Monday to Friday working only.

Busy friendly working environment of well established office.

Good commuting radius for Brighton-Hove-Worthing.