Digital Product Manager - Retention

Recruiter
Intelligent People Ltd
Location
London
Salary
65000.0000
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Digital Product Manager - Retention
£65-85k + excellent bonus and benefits
London
Start ASAP

A Digital Product Manager - Retention / Online Product Manager - Loyalty / CRM Product Manager is required for a rapidly growing, tech focussed start up who's market share is doubling YOY. You will be responsible for the renewal of customer contracts, friend referrals, vouchers, partner discounts etc; working closely with the marketing team. Being completely hands on, taking full ownership of the customer loyalty journey, and optimising the experience.

The Digital Product Manager - Retention / Online Product Manager - Loyalty / CRM Product Manager will be comfortable with large, diverse customer bases, the segmentation and analytics of this data and personalised customer communications.

Working in a true agile environment, the Digital Product Manager - Retention / Online Product Manager - Loyalty / CRM Product Manager will be happy to iterate quickly then test and tweak once the product is live.

The Digital Product Manager - Retention / Online Product Manager - Loyalty / CRM Product Manager will be responsible for:
* Creating loyalty products that will make lives easier and ultimately disrupt the market
* Segmenting databases and creating unique opportunities for customers based on data
* Liaising with stakeholders, designers, and developers
* Improving the performance of the digital product set through amazing functionality
* Consistent UX throughout all products
* Creating high quality user stories and acceptance criteria
* Understanding customers through surveys, focus groups and in depth analytics
* Develop your product to improve agreed KPIs through constant iterations and AB tests
* Working in an agile environment with iterative feedback loops to the development process

The Digital Product Manager - Retention / Online Product Manager - Loyalty / CRM Product Manager will have:
* Excellent academics - A degree or higher from a top tier university
* Demonstrable, product management experience from a fast-moving, environment that is true to product management. E.g. a start-up where you can demonstrate managing multiple projects and stakeholders
* Demonstrable experience in marketing, loyalty, and retention programme development
* Experience using data and analytics tools to prioritise your roadmap
* Want to own, shape, and go all-in on a product
* Are passionate about what you do and are highly driven to achieve your professional and personal goals
* Are a team player who embraces collaboration within your team and across different teams

This is an exciting opportunity to join a leading tech disruptor with the chance to create new products that value and increase customer loyalty.

Intelligent People is a specialist Digital Product Manager - Retention recruitment agency.