Application support / Technical Support net/SQL

Recruiter
Global Technology Solutions Ltd
Location
Woking
Posted
14 Jan 2018
Closes
02 Feb 2018
Contract Type
Permanent
Hours
Full Time
Web Application Support /Technical Support .net SQL

A fantastic opportunity has arisen for a web application / Technical support analyst to join well established blue chip organisation based at their prestigious offices in Woking.

As a web application/ Technical support .net/sql analyst you will be responsible for the ongoing support of services to our customers clients.

The primary focus will be on supporting on our clients Enterprise and Hosted web application products, assisting with software configuration, technical support of software and hardware issues and troubleshooting via phone, email or onsite visits.

You will be a technically minded, hands-on individual, able to think on your feet, and solve problems with creative solutions.

As a Web Application/ Technical Support analyst you will have the following
Responsibilities and Accountabilities:
The Application Technical Support responsibilities include, but are not limited to:
* To provide 1st and 2nd line technical support queries professionally and
efficiently, maintaining a high degree of customer service;
* To ensure that all SLA's and escalation points are met;
* To work effectively and productively with 3rd line support;
* To take ownership of user problems, perform a technical diagnosis and fix
the issue either remotely or on-site;
* To document all calls on our call logging system;
* To maintain user security on all systems;
* Supporting users in the use of Computer equipment by providing necessary
training and advice;
* To arrange for external support visit whenever problems cannot be resolved
in house;
* Train users in our software via remote methods, or face to face;
* Install and configure our products according to the client requirements and
as per project plans;
* Local IT systems management; maintenance and provision of local IT
resources to aid in the running of the UK operation
* Act as an implementation engineer, taking direction from the Project Manager and working with the client to implement their installation of Q-Flow and assist in the ongoing change and configuration of that installation

Technical and Personal Skills
* Should be technically minded, strong ability to learn and problem solve
* Should have some experience of .NET web application support
* Should have some experience and knowledge of diagnosing issues with MS SQL (SQL
scripts, Stored Procedures and SQL Databases)
* Ideally Should have some knowledge and experience of diagnosing issues in simple Visual
Basic or C# code (capable of understanding code and identifying issues)
* Should have knowledge of IIS (configuration, sites, application pools,
permissions)
* Should have keen ability to learn, self-learn and self-research, and use
all resources available (knowledge-bases, search engines, colleague
knowledge) to resolve an incident
* Should have excellent telephone manner
* Should have an ability to communicate technical concepts to non-technical
people in a clear and concise manner

* Preferable to have knowledge of PC hardware, cabling and networking
* Preferable to have knowledge of Windows Server and setup

So if you are a Web Application/ Technical support analyst looking for your next career move please apply now!

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