3rd Line Support Engineer - Award winning UK company

Understanding Recruitment
Hemel Hempstead
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

3rd Line Support Engineer - Award winning UK company

We are looking for a 3rd LineSupport Engineer with experience working in a Windows environment to join a leading and award winning UK employer based in Hemel Hempstead, Hertfordshire.

As a 3rd Line Support Engineer you will be part of highly skilled desktop support team providing business critical deskside support to a large internal user base of 800+ staff as well as supporting users across the UK for multiple technologies, (Active Directory, Exchange, VMWare, TCP/IP, Cisco). You will act as an escalation point for 2nd Line Support and assist with service improvement initiatives and be proactive in thinking of new and innovate ways to increase productivity.

The successful 3rd Line Support Engineer will not just be responsible for BAU 3rd support but also play a huge part in all internal desktop based projects working with senior stakeholders. This is a unique opportunity to join a friendly, lively and supportive team in an ever growing and developing organisation!

Skills required for the role of 3rd Line Support Engineer are:

  • Experience working in a 3rd Line support role in a Windows environment (Windows 7/8 and Servers 08'/12')
  • Experience in using Novell ZENWorks or SCCM or similar.
  • Experience in designing and implementing an Active Directory environment.
  • Knowledge of Virtualisation ideally VMWare or similar.
  • Fantastic communication skill with proven experience providing face to face support.
  • Have knowledge of at least one of the follwing:
    VMware Horizon / Citrix = VDI
    RES Software / Appsense = Virtulised profiles ThinApp / App V / Zen App = software / application delivery Thin Client technology = IGEL Windows 10, O365

Any exposure to Networking (Cisco) LAN / WAN would be highly advantageous but by no means essential.

This is a fantastic time to join a friendly and highly successful organisation where there is lots of variety and challenge to the work as well as being well rewarded and encouraged to come forward with ideas to help in the future direction of the systems.

3rd Line Support Engineer - Award winning UK Company

Salary: £35-40k + bonus (to 10% - very realistic) + pension + group discounts

Location: Hemel Hempstead, Hertfordshire

Commutable from: Luton, St Albans, Watford, Aylesbury, Harrow, Milton Keynes, Hatfield, Welwyn Garden City, Northampton, Bedfordshire, Buckinghamshire, Middlesex, Northamptonshire

Apply now for further information on this excellent opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy