The Conference Coordinators primary responsibility is to provide a high level of customer service and support to Managed Services customers internally and externally. Working Mon-Fri 9:30-9pm incl bank holidays - languages preferred (German, Portuguese, Spanish,French)
This position reports to Service Desk Managers. The Service Desk Managers will provide day to day direction as well as conference procedures and guidelines, escalation support, day to day project guidance and prioritisation of day to day activities.
The Service Desk Managers report to the Global Operation Manager. The Global Operation Manager provides information and direction on organisational strategy, policies and procedures, new products and services, escalations support and career development.
This position will work with the Service Desk Managers to prioritise work load to meet the needs of the customer and business. This position will have the responsibility for ongoing support of video conferences.
This position handles and is expected to protect all internal and external confidential information and must utilise discretion and judgment based on company policies and procedures
This position requires constant communication with customers. The position will be responsible for the co-ordination required in order to organise, make recommendations and adjust any video conference bookings for customers.
Manage all stages of conference co-ordination including any special requirements
Assists with customer enquiries, concerns and issues
Ensures timely resolution of any problems
Maintains a customer-oriented manner and professional relationship with customers
Effectively documents customer issues in Portal
Appropriately follows escalation path to ensure customer issues and concerns are handled appropriately
Responds to customers inquiries and provides information concerning available services and features to the customer
Understanding of my clients product and service offerings
Other duties as assigned
Interpersonal communication skills
Ability to work in a team environment
Industry specific knowledge
Adaptability & flexibility
Analysis & reasoning
Attention to detail
Decision making & judgment
Planning & organising
Ability to work under pressure
Understand of customer specific procedures (SOP's - Standard Operational Procedures)