Heritage Open Days Visitor Experience Officer

National Trust
09 Feb 2017
09 Mar 2017
Contract Type
Full Time


Established in 1994, Heritage Open Days is England’s largest festival of heritage and culture. Showcasing places and spaces of all styles and sizes, the festival is part of the Council of Europe’s family of European Heritage Days, and is intended to bring people together through culture, heritage and art. England’s festival is thriving - we are thrilled to have welcomed 3 million visitors to 5,200 events in 2016, created through the participation and support of over 40,000 volunteers.

What it's like to work here

In the very centre of London, our Grosvenor Gardens office is one of our consultancy offices for the London and South East region. With immediate access to central London via Victoria Station, you'll work alongside regional and national colleagues, supporting the properties within the region.

What you'll be doing

This role is pivotal to ensuring the ongoing success of the festival by developing Heritage Open Days Volunteers’ skills in creating and delivering enjoyable on-the-ground experiences for all festival visitors. The VE Officer devises and delivers a range of workshops, networking events and seminars for Heritage Open Days Organisers and leads a team of social media volunteers. The role is also focused on developing the profile of the programme through commissioning an appropriate marketing campaign- both print and digital. Supporting our annual evaluation is a crucial part of this role, gathering and disseminating feedback and supporting local organisers to carry out their own evaluation. Working closely with the Heritage Open Days Media Manager, the VE officer further supports PR and press needs, sourcing spokespeople, stories, anecdotes, visuals.

We have exciting plans for the future and a vision to involve more people than ever in the development of this much-loved festival - there’s never been a better time to join the national team and involve the nation’s communities in celebrating and sharing the places that matter to them.

Who we're looking for

In order to be successful in this role, you'll need to have the following skills and experience

  • Understanding of Heritage Open Days - what it is, how it operates and its core values
  • Knowledge and understanding of both the heritage and museums sector, and of the wider cultural sector
  • Understanding of digital and social media, and of the delivery of marketing and print and production collateral
  • Experience in running workshops and giving presentations
  • Degree or equivalent qualification, in a relevant subject area
  • Excellent communication, organisational and planning skills - including presentation and report writing
  • PC Literate in MS software packages, with a good understanding of emerging digital trends and online user experience

The package

Additional inner London weighting allowance of £4,465 per annum included.

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking