Theft & Fire Investigator

Recruiter
Mansion House Recruitment Limited
Location
Chelmsford
Salary
20000.0000
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time

Due to the continued success of the "Times top 100 Companies to work for" a leading Insurer, are now looking to recruit a Theft & Fire Investigator to join their dynamic and forward thinking teams. The main purpose of this role is to pro-actively screen and investigate a portfolio of motor theft and fire claims.

Responsibilities:

  • Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required.
  • Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
  • Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency.
  • Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
  • Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
  • Validating documents and keys.
  • Assessing the completed 'evidential picture' in order to determine the correct outcome for the claim.
  • Managing claims caseload, in accordance with company claims philosophy, claims handling procedures and service levels.
  • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

Essential:

  • 1 years' experience working within a theft claims environment
  • 2 years' experience working within motor claims.
  • Good market knowledge.
  • Good commercial awareness.
  • Knowledge of regulatory framework relating to Claims.

Desirable Skills:

  • Previous experience working within an investigation team.
  • Cognitive Interview.
  • Experience in assessing fraud risks.