Estate Manager High End Residential Building

Abbatt Property Services
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

Estate Manager High End Residential Building

Central London

Monday - Friday

£33,000 - £37,000

As an Estate Manager, you will manage the development and its employees, overseeing the day-to-day operations and ensuring that all services and activities are carried out efficiently. In addition, you will be responsible for developing and maintaining effective working relationships with all stakeholders and will lead on the delivery of excellent customer service to all residents and guests.

Role Specific Accountabilities

  • Manage onsite staff on behalf of the Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner.
  • Manage petty cash accounts for the site, ensuring that records and documentation are up to date.
  • Assist the Property Manager in any budgeting or reporting requirements for the development.
  • Ensure Health & Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.

Required Experience and Technical Competency

? Relevant IRPM qualifications, or willingness and ability to obtain within first year of employment.

? Experience in a supervisory or managerial role in a high end customer service establishment.

? Some experience in project management and the ability to deliver within required time scales.

? Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.

? Practical application and working knowledge of Health & Safety requirements and legislation

  • Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
  • Competently manage staff member’s time and have the ability to motivate and inspire others. Commitment to teamwork and ability to function as part of a team.
  • Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.
  • Ability to form positive relationships with and between residents, the client (Heron International), staff, contractors and representatives of outside agencies.
  • Able to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in stressful situations
  • To monitor and review all logs and systems of record keeping.
  • The Estate Manager should deal with administrative matters relating to the management of the building/development and staff. To work closely in co-operation with the Managing Agent, keeping them well informed of events and issues, which affect the building. To provide written building reports to the Managing Agents on a weekly basis.
  • To ensure that all staff are trained to a sufficient standard in order that they may carry out their duties effectively, efficiently and safely.
  • To oversee the operation of all service contracts relating to the building, and to liaise with the Managing Agent with regard to their effectiveness.
  • In consultation with the Managing Agent, the Estate Manager should assist in the development and management of the long term maintenance plans for the building/development.
  • To assist the Managing Agent in the development and implementation of new or revised procedures as required.
  • The Estate Manager is responsible for all matters of a Health & Safety nature, relating to the building. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures.