Senior Application Support Analyst - API
Our client is a rapidly growing and successful technology start-up who have enjoyed a wealth of success since forming in 2010. The company is based near Silicon Roundabout, the tech hub of London, and has a young, fun and driven environment. They are proud to be included within the top 50 tech start-ups in London - an accolade which is no small feat considering the recent tech boom that has hit the city.
They are looking for an experienced problem-solver to lead the Support team and improve the processes of supporting clients with technical problems related to their API.
In this Senior Application Support Analyst job, you'll be supporting clients with technical queries related to API integration. Having recently rebuilt their API, you'll be at the heart of understand the details surrounding it, as well as working with other technical areas such as fraud detection with various banking systems.
This is a great way to enter one of the fastest and most well-funded start-ups in London, learn the intricate details of their unique product and help lead a first-class team.
In this Senior Application Support Analyst job, you will be responsible for:
- Leading, managing and mentoring the API integration support team
- Being hands-on with 2nd line technical queries
- Continually looking at ways to improve processes
- Frequently liaising with the engineering team to ensure product is always up to standard
- Creating and maintaining supporting documentation and training material
- Acting as the first line for technical queries
What we're looking for?
- You'll be a natural leader
- You'll love solving complex technical problem
- You'll have experience working with API's in a client support capacity
- As well as leading, you'll be comfortable with hands-on programming
- Excellent communication skills
What else is on offer?
- Amazing progression potential
- Excellent training
- Amazing modern offices
- Frequent team lunches and evenings out
- Weekly tech-book club
Are you looking for application support analyst jobs in London? Don't miss out on this Senior Application Support Analyst job today!