Customer Insight Manager

Enlight Resource Consulting
09 Feb 2017
09 Mar 2017
Contract Type
Full Time
  • Are you a looking for a role with scope to make some real changes?
  • Are you an experienced client side Insight expert with a media, retail, online or technology focused Insight back ground
  • Are you a highly engaging customer insight specialist known delivering success to an evolving business.

Our client an established Media brand who have been market leaders in their field across the decades. Keeping on top of market changes in an evolving world they are looking for a new Senior Customer Insight Manager to step into the business as a time of transition.

This is a newly created customer insight position which will report into head of digital. This position aims to take the insight team and the business through some significant changes in the business. This is an exciting position that offers the opportunity to really make a difference and see real results. The focus of this role will help merge online offerings and bring customer through a seamless journey as technology and digital applications become more developed.

This customer insight manager opportunity will focus on creating real game changing strategic recommendation taken from looking at consumer trends from both on and offline spaces, competitor activity and customer behaviour and motivations. As a seasoned insight expert this position will oversee activity using customer data, digital data, secondary market data as well as ad hoc primary research. In doing this it’s fundamental to be working with key stakeholders in the business such as product management, commerce, marketing and editorial.


  • Must have strong client side customer insight leadership experience
  • Ideally have experience working with editorial
  • Clear evidence of having used customer insight to build new product cycle start to finish
  • Strong experience working with customer data and ad hoc research and exposure to managing multiple suppliers.
  • Must be an engaging ambassador and presenter with ability to communicate insight driven recommendation through a business.

POSITION - Senior Customer Insight Manager / Customer Insight Lead / Customer insight manager

LOCATION - Central London

SALARY - £52,000 - 65,000 basic + generous benefits

REF: EC380

If you are interested please apply or contact:

Ginny Legg
Enlight Resource Consulting Ltd

Enlight Resource Consulting Ltd is a dedicated bespoke recruitment consultancy with a focus across the insight, market research, planning and analytics industries. We offer a transparent, responsive and supportive experience where integrity, listening and industry knowledge is at the heart of what we do. For more information please contact Enlight Consulting directly: