IT Support Engineer

Recruiter
Support Services Group
Location
Greater Manchester
Salary
25000.0000
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time

IT Support Analyst - Manchester - 25,000

ALH Recruitment are looking to recruit an IT Support Analyst for a world leading company based in Manchester.

You will provide level 1 support to internal and external customers.

Areas of responsibility;
Help desk operations - Receipt / recording / acknowledgement of issues / queries and management with company CRM platform
Gather the customer’s information, determine the customer’s issue by analysing the symptoms, to identify underlying problems.
Typically handle straightforward and simple problems (from knowledge base)
Goal to handle high % age of the user problems before finding it necessary to escalate the issue to a higher support level
Customer updates / reporting
Create and maintain growing and comprehensive knowledge base.
Testing of software applications
Internal/external documentation activities to support internal processes / ISO27001 and application user guides / manuals
Reporting internal/external
Participate in client Tri-age sessions - Tri-party analysis of all technical issues (regardless of which area)

IT Helpdesk experience is essential for this role with an appreciation of ITIL being advantageous.

If you feel you have the skills and experience to step into this role please apply below: