Service Technician

Recruiter
Rotherwood Recruitment
Location
Greater Manchester
Salary
28000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Rotherwood Recruitment are working closely with a global company to find a Service Technician to cover the Huddersfield to Manchester areas. The position is full time and permanent.

Electrically biased candidates will have the advantage for this position.

The package:

  • Salary - 28k basic plus O/T when required
  • On call on a rota basis
  • Mobile phone and iPad
  • Company Van
  • Company branded clothing
  • Safety Equipment (PPE)

Purpose:

To deliver the appropriate levels of service and maintenance support (driven by contracts and customer requirements) as managed and directed by the Service Management Team.

Main Duties:

  • To provide electrical and mechanical services to customers UK and Internationally
  • Respond to all of the daily activities planned or relayed by the Service & Installations Supervisor to meet the customer’s requirements
  • Effectively manage all escalations in a proactive manner to reduce customer down time using specialist product training, knowledge of the customer’s equipment and utilising, as required fellow members of the service team
  • Accurately record and report all activities using the relative documents provided by the customers and the company
  • Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency
  • Be available on an 'on call' basis to advise customers out of hours and, if necessary, make site visits
  • Promotes sales of maintenance services and equipment, including spare parts, and advise Sales Department of possible sales leads
  • Assists Service Admin Department with preparation of quotations and queries
  • Prepares and writes technical reports for internal and external use
  • Responsibly manage the company vehicle, tools and stock provided
  • Actively demonstrate support to other departments within the company to ensure team work ethos
  • Manage site Health & Safety requirements. Activities are to be carried out to the highest of standards, with a high regard for Health and Safety and a duty of care to all others.
  • Any other reasonable request compatible with the job description as identified by the Service Manager

Education and Experience:

    • 5+ years experience in customer service or selling services in a B2B environment (previous loading dock equipment sales experience is very beneficial
    • Strong mechanical/electronic comprehension, fault finding
    • Electrical and Mechanical Fault Finding safety equipment, wheel locks, doors, levelers
    • Competent in use of PC’s for diagnostics, reporting and recording (Excel and Word)
    • Education on middle level, preferably combined with a mechanical/electronic background
    • Good knowledge of common IT-applications
    • Organised, customer focused, communicative, flexible, professional, problem solving

Personal Skills:

  • Proactive and professional customer oriented attitude
  • Excellent communication skills
  • Thorough understanding of required Health & Safety regulations
  • Flexibility to interact with dock workers up to board room presentation
  • Team Player
  • Professional
  • Customer Focused
  • Good Communicator
  • Flexible and Adaptable
  • Quantitative
  • Have Home Internet Access
  • Be based from home visiting customer sites
  • Hold a valid Full UK Driving Licence

If we do not contact you within 3 days of your application, you have not been successful on this occasion.