Service Technician

Rotherwood Recruitment
Greater Manchester
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Rotherwood Recruitment are working closely with a global company to find a Service Technician to cover the Huddersfield to Manchester areas. The position is full time and permanent.

Electrically biased candidates will have the advantage for this position.

The package:

  • Salary - 28k basic plus O/T when required
  • On call on a rota basis
  • Mobile phone and iPad
  • Company Van
  • Company branded clothing
  • Safety Equipment (PPE)


To deliver the appropriate levels of service and maintenance support (driven by contracts and customer requirements) as managed and directed by the Service Management Team.

Main Duties:

  • To provide electrical and mechanical services to customers UK and Internationally
  • Respond to all of the daily activities planned or relayed by the Service & Installations Supervisor to meet the customer’s requirements
  • Effectively manage all escalations in a proactive manner to reduce customer down time using specialist product training, knowledge of the customer’s equipment and utilising, as required fellow members of the service team
  • Accurately record and report all activities using the relative documents provided by the customers and the company
  • Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency
  • Be available on an 'on call' basis to advise customers out of hours and, if necessary, make site visits
  • Promotes sales of maintenance services and equipment, including spare parts, and advise Sales Department of possible sales leads
  • Assists Service Admin Department with preparation of quotations and queries
  • Prepares and writes technical reports for internal and external use
  • Responsibly manage the company vehicle, tools and stock provided
  • Actively demonstrate support to other departments within the company to ensure team work ethos
  • Manage site Health & Safety requirements. Activities are to be carried out to the highest of standards, with a high regard for Health and Safety and a duty of care to all others.
  • Any other reasonable request compatible with the job description as identified by the Service Manager

Education and Experience:

    • 5+ years experience in customer service or selling services in a B2B environment (previous loading dock equipment sales experience is very beneficial
    • Strong mechanical/electronic comprehension, fault finding
    • Electrical and Mechanical Fault Finding safety equipment, wheel locks, doors, levelers
    • Competent in use of PC’s for diagnostics, reporting and recording (Excel and Word)
    • Education on middle level, preferably combined with a mechanical/electronic background
    • Good knowledge of common IT-applications
    • Organised, customer focused, communicative, flexible, professional, problem solving

Personal Skills:

  • Proactive and professional customer oriented attitude
  • Excellent communication skills
  • Thorough understanding of required Health & Safety regulations
  • Flexibility to interact with dock workers up to board room presentation
  • Team Player
  • Professional
  • Customer Focused
  • Good Communicator
  • Flexible and Adaptable
  • Quantitative
  • Have Home Internet Access
  • Be based from home visiting customer sites
  • Hold a valid Full UK Driving Licence

If we do not contact you within 3 days of your application, you have not been successful on this occasion.