Customer Servie Assistant - High Street - Temporary

Coventry Building Society
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Customer Service Assistant, Full Time, Temporary Maternity Cover

£14,811 per annum + 20% Shift Allowance

A fantastic opportunity is available to work directly with our members within our High Street branch, as a Customer Service Assistant. In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Role requirements:

Ensuring customer needs are met, through high levels of professional customer service
Ability to develop long term customer relationships.
Cashiering duties and cash management
To work within a branch based environment, as part of a customer driven team.
Ensure personal goals and branch measures are met.
Ability to get things right first time through high levels of accuracy and confidentiality
Consistently and proactively looking at all opportunities to personally develop

You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team.

Person requirements:

Recent experience of working within customer service
You must have a good level of numerical and verbal ability
Excellent attention to detail and planning and organising skills.
Flexible, positive, hardworking and driven in nature.

Branch opening hours are Monday - Friday, 8,45am - 5pm. Saturday hours are 8.45am - 4.30pm. 

The hours for this vacancy are 37 hours per week, you will work 5 days between Monday to Saturday.