Senior Pensions Administrator

Recruiter
Reed Insurance
Location
Birmingham
Salary
23000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Contract Type
Permanent
Hours
Full Time
An opportunity to join a leading global health consultancy has arisen based in their Birmingham office.

This is a brand new role and they seek a Senior Pensions Administrator who holds strong Defined Benefit experience. If you have worked a hybrid Defined Benefit / Defined Contribution role this may be beneficial. 

-Take responsibility for the allocation and management of work in the team covering member, client and scheme processes
-Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability
-Support the increased quality of service delivered by continuous and controlled improvement of processes
-Escalate any AAF exceptions or Disclosure breaches as a result of Mercer actions
-Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the Administration Service Manager
-Escalate to the Administration Service Manager any opportunities for change and input to plans for developing and enhancing the service provided, through liaison and support with the client and any other connected parties
-To be fully aware of technical developments, procedural and legislative changes and be able to discuss and act upon the implications
-Undertake checking activity as required to support team members
-To promptly and professionally communicate with clients and scheme members on complex queries as required
-Gain a thorough understanding of the scheme details administered in the team and ensure activities processed in line with scheme rules
-To be fully aware of client specific changes and ensure service delivery is adjusted as appropriate to accommodate the changes

-Client and trustee liaison experience
-Ability to check pensions calculations to a high standard of accuracy
-Full understanding of member calculation processes. Advanced technical expert for the team(s) on scheme knowledge, scheme types and governing legislation issues
-In depth knowledge of UK pensions legislation
-Ability to communicate with impact to clients, Trustees and members
-Experience of coaching and supporting in a high performing team
-Experience of supporting the implementation of change. Experience of process analysis and improvement
-Experience of Budgets and client profitability management
-Strong communication skills
-Analytical Problem solving skills
-Strong team player to work closely with Administration Service Manager 
-Ability to communicate effectively across multiple lines of operating teams and LOB’s
-Ability to motivate team members
-Coaching skills

Reed Specialist Recruitment Limited is an employment agency and employment business