Account Manager - Seafreight

Forward Prospects Ltd
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Account Manager - Seafreight

Minworth, Birmingham

Salary up to £32k

This role will initially be mainly selling via telephone, and quoting prospective clients. As client base develops, the amount of required telesales will decrease and ongoing management of your customers will take a larger percentage of time.

  • Receiving inbound dealing with their call correctly in order to satisfy the customer’s needs.
  • Making outbound calls to quote, book or manage consignments - a proactive rather than reactive approach in the main.
  • Logging all activity in the CMS system
  • Preparation of quotations for presentation to the customer with a mind to achieving quote/consignment conversion targets you may be set. Maximising the Gross profit earning opportunity on those quotes.
  • Management of the accounts
  • Managing all facets of the accounts, ensuring that credit limits are managed in line with Company standards.
  • Working alongside the Seafreight Operations team to provide the best customer service possible to your client base.
  • Working alongside the Business Development Managers (external sales) and the Telesales team, in order to develop new opportunities.

Strong, confident personality with an internal sales background and/or customer service background is required. Time management skills are essential as are communication (face-to-face and over the phone) skills, the ability to prioritise and to work under pressure of workload and within a targeted environment. A good head for numbers is required.

Excellent communicator, dedication to superior customer service, and a desire to improve the Gross profit margins are required.

Forward Prospects offers high quality recruitment solutions to the rapidly evolving international freight and logistics industry. For more information on Forward Prospects, or to view our current portfolio of vacancies, please visit our website.

Forward Prospects acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.