Senior Legal Advisor
The RAC is offering a fantastic opportunity to Law graduates who hold LLB and post graduate qualifications in things like LLM, LPC/LSF or BVC, or equivalent Legal/Insurance qualifications.
We are offering the opportunity for Law graduates to join a large, well known UK super brand in their Legal business, based at our super centre in Bradley Stoke, Bristol.
Joining the Legal team, you will be required to provide legal advice and assistance to customers to meet Legal Services levels of service and business objectives in line with internal policies and procedures and within regulatory framework for conduct of business.
This role will be to provide accurate advice by telephone and /or in writing in Private Law and related matters to RAC members and corporate partners as required.
You will do this by demonstrating expertise in providing all aspects of law and its related fields in foundation core areas:
Contract (inc Insurance)
Demonstrable expertise is also required in providing all aspects of law and its related fields in at least 2 advanced core areas::
Employment - Private
Employment - Commercial
Property - Private
Property - Commercial
Wills & Probate
Required to be logged into phone system available to take calls as per shift pattern or by other arrangement. All calls to be dealt with in accordance with helpline services call matrix and business objectives.
Day to day duties involve:
To answer all calls and maintain set levels of service and customer service entitlements.
To ensure that all calls and associated activities are logged and/or time recorded on the relevant case management systems.
To prioritise workload to ensure efficient use of resource.
Skills, Knowledge and qualifications
As well as the above, you will need experience of working in a customer facing environment or call centre or have the ability to work in one.
A broad range of IT skills is also looked for
Obviously, work must conform to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation and/or regulatory bodies.