Software Support Analyst, Bristol, £21,000

Recruiter
ISL Recruitment
Location
Bristol
Salary
20000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Contract Type
Permanent
Hours
Full Time
Software Support Analyst, Bristol, £21,000

*Do you want to start your career in an expanding business who develop their staff?
*Would you describe yourself as a confident communicator, personable and professional?
*Are you looking to join a company based on the outskirts of Bristol who train and develop their staff?
*Are you methodical and confident in creating documentation?
*Do you have an interest in software development and coding?

If so please give me a call today - my client is looking to interview next week!

As the Software Support Analyst you will be working alongside your colleagues (this is a relatively small team) providing software support to customers over the phone. You will be answering questions clearly and confidently and providing expertise to ensure an excellent customer journey. You will also be expected to investigate any software issues and own the issues from beginning to end. You will be organised and methodical and log all complaints and providing resolution in line with company policy.

In addition to the above you will be expected to create new documentation for all ongoing projects and products. You will producing release notes, user guides and test plans and will also have the opportunity to update online guidance.

You will have an interest in developing code and will have the opportunity to learn more about this and develop your career.

In order to be considered for the role of Software Support Analyst in this growing organisation you will have a background in an IT development/team. Naturally your written and communication skills will be of a very high standard. Customer support and service will come naturally andyou will have the desire to complete a task fully and accurately.

Your contact for to express your interest is Roxy Grey:
roxy @ isluk.co.uk; ;

My client is interviewing next week, therefore I encourage you to get in touch with me today, as to avoid disappointment!

Software Support Analyst, Bristol, £21,000