Credit Controller / Collections Agent

Recruiter
Barrington Young Ltd
Location
Bristol
Salary
18000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Reporting to theCredit Control Team Leader this is predominately a phone based role focusing on proactive outbound calling to meet both call and cash collection targets. In addition this role also handles a high volume of inbound Credit Control and Customer Service related queries.

In short you will require experience in a similar role be diplomatic, professional and commercially aware with an appreciation of the importance of this department to the wider business.

Key Responsibilities:

  • Handling between 60-80 calls a day both inbound and outbound
  • Chasing and collecting payments via telephone, letter and email
  • Dealing with/solving queries on invoices with both internal departments and external customers
  • Completing thorough DPA checks with all customers
  • Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
  • Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
  • Monitoring and placement of all standing order and direct debit mandates
  • Maintenance of credit control records ensuring contact records are accurate and up to date at all times

It is expected that successful candidate will have at least 2yrs experience in a similar Credit Control position, familiar with the Consumer Credit Act (CCA) and the Consumer Credit Directive.