Cluster Revenue Manager

Queens Park Hotel Group
London (Greater)
12 Jan 2018
11 Feb 2018
Contract Type
Full Time

·To exercise effective revenue control in order to maximise occupancy and revenue across the company.

·Manage rooms inventory and ensure inventory is allocated and restricted properly.

·Make pricing and positioning recommendations as/when required.

·To oversee the function of room reservations, ensuring that all reservations staff are sales focussed.

·To develop reports and statistical information in order to track performance in terms of occupancy and revenue.

·Review reports and statistics in order to be able to recommend effective selling techniques to individual reservation departments.

·Prepare weekly, monthly and seasonal forecasts in terms of occupancy, room revenue and establish short term and long term strategies and actions to achieve them.

·Attend meetings to plan, organise, prioritise, coordinate and manage reservations and sales activities.

·Communicate new policies and procedures to all staff concerned.

·To ensure that targets for revenue and occupancy are achieved across the company.

·Identify revenue cycle problems and strive to resolving them.

·Identify sales opportunities and liaise with the Company Director accordingly.

·Design and implement strategies for business growth.

·Maximising Yield Management

·Attend regular meetings, familiarisation trips and networking events on/off premises as and when required.

·Manage the availability of rates on the GDS system and internet sites.

·Ensure correct rates are loaded on the Property Management System.

·Manage close-out dates on all distribution channels and consult the Company Director.

·Manage special and promotional rates after collecting data, suggestions and feedback from the reservation departments of individual hotels.

·Ensure that a hotel overbooking policy is in place.

·Ensure that all unconfirmed individual and group reservations are chased promptly.

·Be aware of any changes in regular accounts and inform the Company Director accordingly.

·Ensure Front of House practices, standards and procedures are relevant, adhered to and improved where necessary and advise Front of House and Reservation Managers accordingly.

·Ensure effective communications between hotels.

·Liaise with and oversee the reservation function in individual hotels.

·Encourage commercial awareness and sales orientation amongst the staff.

·Instruct and train all reservations staff on sales techniques, telephone manner, rate bands and structures, discounted and promotional rates in compliance with company policy.

·Monitor productivity and quality of staff performance.

·Keep all reservation staff well informed of company objectives and policies.

·Monitor all reservations staff to ensure that clients receive prompt cordial attention and personal recognition

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