Retail Manager

Recruiter
NATIONAL TRUST
Location
East Clandon
Posted
12 Jan 2018
Closes
13 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Summary

Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans to support the sales of unique, local products which really capture the spirit of our special places. Directly interacting with all our customers that visit our shops, our retail teams are in a key position to inform our customers what amazing work we are doing as an organisation and where the money that is spent in our shops is being invested - whether this be investments in local projects or on funding our national strategy.

What it's like to work here

Hatchlands Park was built in the 1750s for naval hero Admiral Edward Boscawen and his wife Fanny, since then it has housed wealthy families, a finishing school for girls and even a printing press. Today you can visit the parkland or stop for coffee in the Kitchen Café all year round. You can also see inside our house on four afternoons a week, between April and October.

Our mansion is now a family home, containing tenant Alec Cobbe’s collection of paintings and fine furniture. Also on display is the Cobbe Collection, Europe’s largest collection of keyboard instruments associated with famous composers including JC Bach, Chopin and Elgar. An early interior design commission for architect Robert Adam, his work can be seen in ceilings and fireplaces throughout the house.

Situated on the edge of the beautiful Surrey Hills and surrounded by charming villages, this peaceful location is just 45 minutes from central London.

What you'll be doing

With your love of leading people and ambition to deliver beyond expectation, your role will be to set stretching targets and lead your team to deliver a unique retail experience. You will manage the day to day operation at Hatchlands as well as having the opportunity to create and build upon a new retail offer at Clandon Park. Through supervising and motivating staff and volunteers, you will ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out with the money that is invested back into our property.

As well as being the leader of the retail outlet, you’ll work with all teams across your property to ensure the shop is an integral part of the visitor experience. Harnessing ideas from your team and customer feedback, you’ll identify new opportunities to drive income, you’ll make sure the merchandise reflects the properties unique spirit of place, and that your products will deliver stretching financial targets. You’ll know that delivering a fantastic retail experience is paramount to our ability to invest in conservation priorities, and you’ll coach and develop the retail team to drive sales, champion our cause and maximise our profits.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for

As the Retail Manager, you’ll have experience leading people and have been responsible for a retail operation previously. You’ll love being a positive role model and are naturally able to inspire people to deliver exceptional customer service, to exceed targets and understand how this funds our cause. So, you’ll be;

  • Inspiring and great with people
  • Enjoy working with and supervising a team and unafraid to give direction and feedback
  • Target/ Sales driven
  • Customer aware and take pride on delivering excellent customer service
  • Able to bring to life new idea’s
  • Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)
  • Customer service / sales focused
  • Experience coaching, developing and supervising teams - rotas, managing absence, giving feedback
  • Working towards delivering targets - customer satisfaction / financial
  • Awareness of Health and Safety requirements
  • Confident with using IT, retail management systems and Social Media for marketing
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking