Project and Network Services Support

Lea Consultancy Limited
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Our client is a market leading Business Communications Technology specialist who has recently been named as a finalist in the European IT awards.

They provide 24/7 support, managed services and complete communications packages. They pride themselves on customer satisfaction and retention, with a success rate of over 99% retention rate in the past 10 years.

This is a varied role which includes Project Co-Ordination and Network Services. You will need excellent customer services skills, and be able to organize and prioritize your workload.

You will be working as part of a team but will also need to be able to work on your own initiative.

Project Co-Ordination

  • Processing of small orders from a valid order review

    Checking the order review is correct and processing the order onto our system and also on to Sage, to raise Project, Sales order and purchase orders.

  • Co-Ordination of small project orders for Enterprise customers from sales handover

    Liaising with the engineering team and end customers to agree timeline for completion, this may include a kick off call with the customer and creating an SOW.

  • Placing purchase orders onto suppliers

    Raising purchase orders through Sage for both large and small orders

  • Checking project invoices and approving for payment

    Cross checking all prices match and all kit has been delivered and authorizing invoices for payment.

  • Attending weekly WIP meeting

    Running through the Work in Progress report with all relevant parties and provide project updates.

  • Supporting Project Manager on Large Enterprise Projects

  • Arranging Returns and Repair of faulty equipment

  • Attending Conference calls for projects

Network Services

  • Provisioning of WLR lines through Billing Platform

    Placing orders for the transfer of telephone lines, Analogue, ISDN2 & ISDN30

    Ordering new Lines, Analogue, ISDN2 & ISDN30

    Provisioning CPS for all new customer’s lines through Partner Portal

    Entering customers details into the billing platform

    Sending out Welcome Letters to new customers

    Ensuring all service charges and tariffs are added to the customer in the billing platform

  • Porting in daily CDR’s from partner portals

  • Dealing with customer faults

    Logging faults for WLR lines through the billing platform

    Keeping the customer updated with progress of the fault

    Booking Openreach engineers to attend the fault

    Logging broadband faults with supplier

  • Fibre/EFM orders and managing through to delivery

    Placing orders via the partner portals, (Gamma, Virtual 1, Convergance Networks)

    Arranging access for engineers

    Informing the customer of the progress of their orders

    Entering all billing information into the billing platform to ensure the customer is invoiced for the service.

    Dealing with faults relating to EFM/Ethernet circuits

    Logging the fault with partners through portals

    Keeping the end users updated in relation to the fault

  • Analysis of customer’s bills for calls and lines and producing reports

    Creating reports and pivot tables from customers itemized billing

  • Quoting for Inbound Numbers (Non geo and Geo)

    Provisioning Inbound numbers on Inbound Portals

  • Quoting for SIP trunks, including assured broadband

  • Number porting

    Placing orders for porting numbers to SIP and managing the project through to port completion.

If your skill set and experience match the job spec above and you wish to start/continue your career at a dynamic and expanding IT provider then please do apply.

Due to the high number of expected applicants for this role, if you have not heard from one of our consultants within 48 hours of your application, then please consider yourself unsuccessful on this occasion.

Lea Consultancy would like to take the time to thank you for reading this advert and wish you the best of luck on future endeavors.