Project and Network Services Support
Our client is a market leading Business Communications Technology specialist who has recently been named as a finalist in the European IT awards.
They provide 24/7 support, managed services and complete communications packages. They pride themselves on customer satisfaction and retention, with a success rate of over 99% retention rate in the past 10 years.
This is a varied role which includes Project Co-Ordination and Network Services. You will need excellent customer services skills, and be able to organize and prioritize your workload.
You will be working as part of a team but will also need to be able to work on your own initiative.
Processing of small orders from a valid order review
Checking the order review is correct and processing the order onto our system and also on to Sage, to raise Project, Sales order and purchase orders.
Co-Ordination of small project orders for Enterprise customers from sales handover
Liaising with the engineering team and end customers to agree timeline for completion, this may include a kick off call with the customer and creating an SOW.
Placing purchase orders onto suppliers
Raising purchase orders through Sage for both large and small orders
Checking project invoices and approving for payment
Cross checking all prices match and all kit has been delivered and authorizing invoices for payment.
Attending weekly WIP meeting
Running through the Work in Progress report with all relevant parties and provide project updates.
Supporting Project Manager on Large Enterprise Projects
Arranging Returns and Repair of faulty equipment
Attending Conference calls for projects
Provisioning of WLR lines through Billing Platform
Placing orders for the transfer of telephone lines, Analogue, ISDN2 & ISDN30
Ordering new Lines, Analogue, ISDN2 & ISDN30
Provisioning CPS for all new customer’s lines through Partner Portal
Entering customers details into the billing platform
Sending out Welcome Letters to new customers
Ensuring all service charges and tariffs are added to the customer in the billing platform
Porting in daily CDR’s from partner portals
Dealing with customer faults
Logging faults for WLR lines through the billing platform
Keeping the customer updated with progress of the fault
Booking Openreach engineers to attend the fault
Logging broadband faults with supplier
Fibre/EFM orders and managing through to delivery
Placing orders via the partner portals, (Gamma, Virtual 1, Convergance Networks)
Arranging access for engineers
Informing the customer of the progress of their orders
Entering all billing information into the billing platform to ensure the customer is invoiced for the service.
Dealing with faults relating to EFM/Ethernet circuits
Logging the fault with partners through portals
Keeping the end users updated in relation to the fault
Analysis of customer’s bills for calls and lines and producing reports
Creating reports and pivot tables from customers itemized billing
Quoting for Inbound Numbers (Non geo and Geo)
Provisioning Inbound numbers on Inbound Portals
Quoting for SIP trunks, including assured broadband
Placing orders for porting numbers to SIP and managing the project through to port completion.
If your skill set and experience match the job spec above and you wish to start/continue your career at a dynamic and expanding IT provider then please do apply.
Due to the high number of expected applicants for this role, if you have not heard from one of our consultants within 48 hours of your application, then please consider yourself unsuccessful on this occasion.
Lea Consultancy would like to take the time to thank you for reading this advert and wish you the best of luck on future endeavors.