3rd Line Engineer / IT Engineer / Desktop Support

Charing Cross Station
12 Jan 2018
16 Feb 2018
Contract Type
Full Time
Job Title: 3
rd IT Line Engineer

Location: Shoreditch, London EC2A

Salary: Competitive

Job Type: FullTime, Permanent

Job Role:

This is a leading IT, Print and Telecoms Solutions company in the heart of the City of London. Theyre based at the centre of the business district, and theyre surrounded by bars, restaurants, cafes, popups and theres even a bit of greenery nearby!

You can find their offices in the middle of multiple transportation hubs, such as Liverpool Street, Old Street, Moorgate and Shoreditch High Street station.

Their offices are openplan with a friendly, social culture that exudes a good fun working environment. From their shareholders down, they live the motto: work hard, play hard, demonstrated by their social events held throughout the year.

They believe in creating an environment in which their people can thrive; they encourage everyone to maintain a healthy work/life balance, and they strongly believe in investing in their employees futures. Theyre look for ambitious, driven and hardworking people to join their team.

Job Description:

Over the past few years their client base has grown, and at present they support around 600 users internally and externally (and growing)! Due to this continued growth theyre looking for an experienced, accredited IT Engineer (3rd Line) to join their team. Youll be responsible for:

Investigating, solving and liaising with clients on IT issues remotely and facetoface;
IT Project Work, including Server and Network installations;
Administration and Management for:

Active Directory
HyperV and VM Ware
Office 365
Business Systems Support
Network Infrastructure Support
Working effectively with 1st/ 2nd line engineers and apprentices, sharing your knowledge and supporting them with their development
Providing oncall support as part of their OutofHours Major Incidents Team

What theyre looking for:

Theyre looking for someone with previous service desk experience at 3rd level. The ideal candidate will have:

Experience with Server and Network installations
Experience with Microsoft Exchange, Installations and Migrations
Knowledge of HyperV Clustering
Knowledge of VMWare
Knowledge of Storage Solutions (eg NetApp, Dell)
Experience providing Mac support in an office environment
Highly organised with excellent customerservice skills, both written and verbal
Able to work independently and as part of a team
Experience of Cisco and/or Juniper

Candidates with 70410 (Installing and Configuring Windows Server 2012), 70411 (Administering Windows Server 2012) or 70412 (Configuring Advanced Windows Server 2012 Services) will have a distinct advantage.

Key Skills and Requirements:

The Successful Candidate needs to have the following experience, qualities and knowledge:

Extensive knowledge of Microsoft Operating Systems
Extensive knowledge of firewalls
Extensive knowledge of Cisco switches and routers
Extensive knowledge of TCP/IP and associated protocols
Clear understanding of SIP and other voice protocols
Extensive knowledge of Microsoft desktop application such as office
Extensive knowledge of Microsoft Exchange and email protocols
Exceptional communication skills
Exceptional customer service skills

What you get:

We offer a range of contractual and noncontractual benefits, such as:

Travel card for zones 13
Holiday Bonus scheme
Life Assurance
Private Health Insurance
Training & Development opportunities (youll be placed on a training path that works for you and business)
Opportunity to sit professional exams and gain certification
Rewards for successfully passing exams

Please click the
APPLY button to send your CV and cover letter for this role.

Candidates with the experience or relevant job titles of; 3
rd Line Technical Consultant, 3
rd Line Support Technician, Support Engineer, 3
rd IT Line Engineer, IT Engineer, IT Field Engineer, Field Engineer, Analyst, IT Analyst And Field Support Engineer, 3rd Line Senior Engineer, Net App, Cisco, Juniper, VMWare, HyperV Cluster, Senior I.T., Desktop Support, IT Support Engineer, Support Engineer will also be considered for this role. Advertised through Zoek 43e667ef3fea4ecf85d9560ce74a352e2