Senior IT Service Desk Technician - 3 Months FTC

Team Jobs
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
Senior IT Service Desk Technician - 3 Months FTC (Possibility to go permeant)
Location: Bournemouth
Salary: £22,500-23,500 p.a . Pro rata depending on experience plus benefits.
Reporting to: IT Manager
Working Hours: Monday to Friday, 9 Am - 5 Pm

Are you technically minded and excited to pursue a career within a well-established and stable business using your IT skills and technical expertise to provide support to users?

This is a 2nd Line Support role and your main responsibility is to be the first point of contact for all IT staff within the business regarding queries and issues, so you must have a very good technical understanding.

You will be required to ensure that all incidents and requests by internal and external users are resolved in a timely manner to maintain the functionality of IT systems.

Experience Required
*IT Knowledge and ability to support a wide range of software including Windows 2003/20013
*Networking experience DHCP, TCP/IP
*Experience in Active Directory and Group Policy
*Ms Exchange 2010 and Exchange office 365
*troubleshooting on help desk
*Experience in diagnosing Software/Hardware faults and issues
*Ability to support variety of hardware including Switch's / Firewalls / Routers / Wi-Fi
*Access point and share point experience
*Excellent written communication skills

Some of your responsibilities will include:
*Answering technical issues relating to the company's products from business and home users via phone/e-mail/chat messaging
*Providing remote support to customer's computers
*Troubleshooting the company's software products
*Virus/malware identification and removal from users computers
*Onsite support for customer installation/troubleshooting
*Providing support to other members of the support team

If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence.

Thanking you in advance for your application

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