Senior Application Support / Senior Software Support

Recruiter
Arc IT Recruitment
Location
Farringdon
Posted
12 Jan 2018
Closes
13 Feb 2018
Contract Type
Permanent
Hours
Full Time

Senior Application Support / Senior Software Support

Senior Application Support Analyst / Senior Software Support Analyst required by well-established and rapidly expanding software company of distinction based within 2 minute walk of London Bridge station. This organisation has grown significantly year upon year in the last 20 years and as a direct result the structure continues to evolve as does the scope to progress. We require an IT professional who has at least 5 years experience working within Application Support with really strong customer service skills and technical support skills.

Ideally you will have experience within property and / or account software support. The role will involve learning all about the software and their clients as your role will involve taking support calls, dealing with directly or escalating it to the next level, whether it be to development or to training. You will be working very closely with a wide Client base as well as the Development Team so excellent customer service and communication skills are a must!

This is a very busy role and you will be juggling many balls at one time so we are looking for candidates who can multi task and have excellent attention to detail. You will need good organisation and administration skills but also have a technical background too!

We are looking for someone who leads by example and still has a hands on mentality, someone who has a strong appreciation of customer experience and still has a passion for technology.

ARC IT Recruitment are managing this vacancy on an exclusive basis. Please send your cv now for immediate consideration.

London

Competitive + Bonus + Benefits