Junior IT Support Analyst

Baltic Training Services
11 Jan 2018
11 Feb 2018
Contract Type
Full Time

Did you know that the original name for Windows OS was 'Interface Manager'?

Baltic Training and Quorn Foods are delighted to be recruiting for an Apprentice IT Support Analyst to join their successful team based in Stokesley, North Yorkshire. Quorn Foods are a global business who design, manufacture and sell healthy protein products in the UK and internationally with an annual sales turnover in excess of £200 million.

A company with an entrepreneurial spirit, their values are clear for everybody to see; Passion, Initiative, Accountability and Teamwork focussed on one shared goal - Success.

Due to their continued achievements they are now looking for an individuals with a passion for technology to join their team. You won't be expected to know everything about IT as first class training and support is provided but a strong work ethic and a willingness to learn are a must.

About Apprenticeships
A wise man once said, "The bigger the challenge, the bigger the opportunity to grow" Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers.

With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship.

You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • Hardware and software updates
  • Onsite desktop and IT support via both phone and email
  • Fix problems and provide additional support in relation to IT
  • Remote support
  • Utilise the ticketing system to record activity

Training to be provided:

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • Cloud Fundamentals
  • Coding and Logic
  • Business Process's
  • Level 2 Functional Skills (Literacy, Numeracy and ICT)

Skills and qualifications required:

  • 5 GCSE's A-C grades, including Math's and English
  • Passion for IT
  • Great organisational and communication skills
  • Knowledge on Windows OS
  • Hardware knowledge would be beneficial but not essential
  • Be able to take on new responsibilities and understand new technologies
  • Due to the remote location of this vacancy a full UK driving licence would be desirable but not essential

The future is bright
Upon completion of this apprenticeship programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Salary, hours and benefits

  • £206.00 per week
  • Full time (37.5 Hours per week)

Location and travel
This role is located in Stokesley with limited access to public transport links so candidates with access to their own transport would be desirable but not essential.

About Baltic Training
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need.
So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the talent scout for your area will be in touch to guide you through the next stage of the application process.

Good luck and we hope to hear from you soon!

This job was originally posted as www.totaljobs.com/job/79188885