MS Dynamics 365 / CRM Consultant

TSSI Recruit
London (Central)
12 Jan 2018
18 Feb 2018
Contract Type
Full Time
As a CRM Consultant with City Dynamics, you will act as an SME and trusted advisor to our clients by analysing their requirements, designing and implementing their Microsoft Dynamics 365/CRM Solution.

Working across the complete project lifecycle, you will provide a Business Class service by sharing best practice, insight and the latest technological developments to key stakeholders.

In return you will be given the opportunity to progress your career and continually develop your technical knowledge of Dynamics 365/CRM, including the relevant Microsoft Certifications.

The CRM Consultant role involves
  • Gather, understand and analyse client system requirements and specific solutions to define project scope (Implementation, Customisation, Data Migration etc).
  • Contributing to 365/CRM architecture sessions with clients and the delivery team.
  • Design, Customise and implement Microsoft Dynamics CRM/Dynamics365.
  • Acting as a 365/CRM SME to clients, offering advice on best practices for solution implementation.
  • Delivering projects on time and on budget, providing the client with continuous status updates.
  • Maintaining project related documentation including functional and technical specifications.
  • Providing ongoing client training and support resolving any technical issues.
  • Identifying creative solutions to address client’s pain points and meet requirements.
  • Communicating the latest Dynamics 365/CRM news and developments externally and internally.
  • Build trusted partner relationships and provide a business class service to clients.
  • Act as mentor to more junior members of the team.
  • Contribute and refine CRM Implementation standards and procedures
  • People who excel as a CRM Consultant are
  • Passionate about continually adapting their skills and knowledge to find solutions that meet our clients’ needs.
  • A positive 'can-do’ attitude
  • Professional demeanour, and good communicator at all levels of seniority.
  • Genuine interest and passion for IT/Business Transformation and Microsoft Dynamics solutions
  • Good leadership skills
  • Keen to progress in their career and eager to take on responsibility.
  • Organised and efficient to meet challenging deadlines.
  • Keen to travel and learn about different businesses and industries.

The successful candidate will need
  • A passion for providing excellent client service
  • A minimum of 1-2 years’ experience in a technical environment (previous consulting experience would be beneficial)
  • A degree with a minimum of 2:2
  • Experience with some of the following technologies would be desirable: Java, JavaScript, C#, SQL with HTML, CSS, Ajax, JSON, XML, Web Services, SSIS
  • Experience with Microsoft Dynamics CRM/365 would be advantageous but not essential.
  • Strong customer facing skills
  • Excellent communication skills that can be applied to a diverse audience range right up to board level
  • Analytical skills to understand complex and varied information sources and the ability to draw sound recommendations.