IT Service Desk Technician

12 Jan 2018
13 Feb 2018
Contract Type
Full Time

IT Service Desk Technician in Fakenham

CloudScope have a great opportunity for an IT service desk technician to join a business at the top of it's game. We are working with one of Norfolk most prestigious brands where you will be among a team of 7 supporting the business and several sister companies. You will be Handling phone calls and walk-up requests for IT technical support by resolving them during the call/request or logging and escalating them to another member of the team.

The Role

  • Supporting IT users on a range of IT related issues
  • Supporting Windows and Microsoft office apps
  • Investigating system performance issues
  • Investigating application problems
  • Hardware replacement

The Candidate

  • technical aptitude
  • good interpersonal skills
  • self confidence
  • honesty
  • an ability and desire to learn new technical skills
  • an ability to work as part of a team
  • administration skills