This exciting new role has been developed in the growing recognition that dedicated resource is required within Global Owner Experience to help project manage and coordinate the development and delivery of Connected Car features and benefits into the markets to ensure that we are building and delivering Connected Car features with the aim of continually enhancing the owner experience.
Key Accountabilities and Responsibilities:
Management of the Global Customer Service (GCS). Connected Car Roadmap. Project manage and ensure the continuation of delivery for the future Connected Car features. Day to day stakeholder engagement and governance across GCS Connected Car work-streams. Delivery of internal Connected Car communications (reporting on key performance indicators, roadmap delivery, gateways etc. Supporting line manager to define the end to end customer service journeys and support model for Connected Cars. Supporting manager with meeting coordination, agendas and meeting minutes. Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time.
3 Key Skills:
1) Experience working with/on connected products and data projects. The ability to work cross functionally. Project management and roll out of large scale projects with multiple stakeholders
2) An understanding of the digital landscape, channels and how to use to target and engage customers effectively. An understanding of user experience (UX). Customer journey mapping (online and offline)
3) Relevant degree or equivalent experience preferred.
Highly organised. Meticulous in planning. Excellent attention to detail. Confident and effective multitasker.
Desirable: Process orientated. Resilient and enthusiastic, able to deliver results under pressure, whilst responding constructively to new ideas
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.