Customer Communications Senior Partner

Solutions 4 Recruitment
12 Jan 2018
13 Feb 2018
Contract Type
Full Time

Customer Communications Senior Partner

Berkshire - Commutable from Reading, Wokingham, Newbury, Basingstoke



A great opportunity has arisen for a communications professional with a strong track record in a customer focussed role to join a growing team as a Customer Communications Senior Partner. The role will involve leading the development of the communications strategy in relation to their customer offer and engagement. Ensuring customers are well informed on corporate issues and priorities and developing and leading on campaigns to reach a broad range of stakeholders.

Role and responsibilities:

  • Lead, develop and implement our customer communications strategy.
  • Develop engaging communications and campaigns that increase customer engagement, retention and enhance their reputation.
  • Develop and implement relevant interactions to enhance communications and relationships across all customer and key stakeholder groups.
  • Develop customer case studies and identify 'good news' stories for use across a variety of media.
  • Develop and support a programme of activity, designed to have impact and influence on key political stakeholders
  • Work cross-functionally to manage customer impacts from projects, campaigns, marketing and events.
  • Work closely to support the media/PR strategy to increase their positive profile with customers and stakeholders.
  • Act as comms lead in a customer incident situation, managing all communications outputs, including media handling

Skills and experience:

  • Previous experience in a similar communications role - a Communications professional with a strong track record in a customer focused role.
  • Experienced in writing communications strategy in relation to customer offer and engagement
  • Experienced in developing and managing detailed communications strategies and campaigns, including creating engaging content across a range of media.
  • Ability to work effectively in partnership with managers, senior colleagues, employees, stakeholders and boards
  • Excellent writer with the ability to produce clear, concise and well written reports on complex issues
  • Experience and knowledge of using all forms of media to positively promote a customer centric organisation at regional and national level
  • Experienced in both reactive and proactive media management.
  • Great at networking within a business, building strong cross-functional partnerships.
  • Able to work independently as well as within a team
  • Must be a confident and proactive individual - a do'er!
  • Educated to degree level or able to demonstrate relevant experience and working knowledge
  • A degree of travel is required in this role so a driving licence is essential


Please ensure your contact details, including email address, are on your CV. Also ensure if you have an impressive creative CV to also send a database friendly Microsoft Word version.

If you have not heard from us within five working days please assume that you have not been successful. We would like to keep your records on file and should a suitable position comes up we will contact you.

Solutions 4 Recruitment is acting as an Employment Agency in relation to this vacancy.