Configuration Engineer | Chippenham
Capita is a leading supplier of Control Room solutions for the Emergency Services with successful projects delivered across Europe, the Middle East and Australasia. For over 30 years Capita has been supporting mission-critical operations and with the recent acquisition of Fortek Computers Ltd, Capita is able to bring together leading Command, Control and Communications technologies and services to offer a fully integrated single solution.
About your Role
This role sits within Capita Communications & Control Solutions business unit, providing the core IT services that support our Company and our Customers, in particular Configuration Management control in accordance with the requirements of the ISO20K standard.
The role will ensure Configuration Management is applied and maintained in line with the ITIL Framework and ISO20K as defined in the Service Catalogue and Business Service Register.
This role involves both process and resource management skills and will be pivotal in ensuring adherence to process, SLA compliance and identifying improvements that will be addressed via the Continuous Service Improvement Program (CSIP).
The Configuration Engineer/Analyst is directly responsible for:
Effective prosecution of the Configuration Management process using controlled process, procedures and tools to maintain the Configuration Management system and continued compliance to required IS020K
Creation and maintenance of baselines and releases.
Update and maintenance of the configuration Management toolsets.
Maintain current and archived versions of documents in the Document Reference Library.
Good understanding of all Service disciplines - e.g. Change, Incident, Problem, Release etc.
Excellent analytical and problem solving skills with attention to detail.
Able to analyse and diagnose, design, plan, execute and evaluate work.
Proficient in the use of MS Office products.
Excellent communication skills
Excellent customer relationship skills
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process -click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.