Technical Support Apprentice

5G Communications
12 Jan 2018
13 Feb 2018
Contract Type
Full Time

Technical Support Apprentice (Permanent/Fixed Term Contract)

Location: High Wycombe

Salary: Competitive

Established since 1998, 5G are a well-known supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m.

An opportunity has arisen for an apprentice to join our Technical Support team in High Wycombe, Buckinghamshire. To work towards a full level 3 Infrastructure Technician apprenticeship, including CCNA to provide 1st line technical support to customers of the company. This role is part of a team with multi-skilled knowledge and experience of supporting voice and data services.

As the Technical Support Apprentice, you will be expected to:

  • Take responsibility for the fault from first contact to resolution.
  • Diagnose and understand customers’ faults.
  • Configure and Support IP Telephony Systems, Broadband Routers / Firewall, LAN/VPN Networks, Site to Site VPN connections and Unified Communications Applications.
  • Setup and Monitor Unified communications systems using SMNP Network Monitor applications
  • Survey and install IP Telephony solutions
  • Action technical call backs as requested generated from other departments.
  • Maintain and update customer interaction on company CRM software.
  • Liaise with other company departments with regard to customer issues/faults.
  • Maintain contact with all relevant resources
  • Prioritise workload and ensure deadlines are met.
  • Keep customers and other members of staff informed about the progress of faults.
  • Contact BT Openreach and SFI engineers regarding line and Broadband Faults.
  • Keep up to date and aware of the technical support issues, IT policies and best practice methods.

Requirements of the Technical Support Apprentice:

  • A basic knowledge of system networking, broadband, phone line and standard IT skills would be advantageous.
  • Numerate
  • Organised
  • Keen eye for detail
  • Good communication skills both written and oral
  • Ability to work to deadlines
  • To apply for this position, candidates must be eligible to live and work in the UK on permanent basis

Technical Support Apprentice Benefits:

  • Competitive salary - commensurate with experience
  • 20 days holiday (pro rata) plus bank holidays
  • Full level 3 Infrastructure Technician apprenticeship to include CCNA

If you feel you have the skills for our Technical Support Apprentice role, please apply now!