German Content Manager

12 Jan 2018
11 Feb 2018
Contract Type
Full Time
An opportunity has arisen for a Digital Content Manager to join a niche, fast-growing and dynamic global digital marketing business, working for one of the largest blue-chip companies within the automotive industry.Reporting to the Market Manager, the individual will be responsible for updating and editing website content, with a passion for all things digital for a major automotive brand. We are looking for a creative/lateral thinker with an ability to go above and beyond expectations when it comes to account management. An eye for detail is essential along with strong communication and relationship-building skills. The successful candidate will be an enthusiastic self-starter, capable of delivering excellent results both individually and as a member of a multi-lingual team.
Key Responsibilities
Content Management (all training provided)
•Assist all clients in getting the most out of their websites, assisting with the optimisation of content and the creation of marketing materials•Take in-bound calls and emails from Swiss customers, logging all records accurately and efficiently in the customer database•Occasional translation of website, marketing and ongoing communications material into German•Proactively audit the usage and performance of the Switzerland dealer websites•Proactively advise dealers on all aspects of web management, website content/marketing and optimisation, liaising with other departments•Work with the technical, search and marketing teams to deliver one-to-one strategies and training to Swiss customers
Job Description
• Accurately and effectively report on the performance of the Switzerland account – both internally and externally• Continually look at ways to improve the level of service provided to Swiss customers.• Support the management team in respect of emerging customer service requirements as they arise• Efficiently manage both your client portfolio and your other responsibilities.
Qualifications, Key Skills & Experience
Essential• Fluent in both written and spoken English and have mother tongue: German (or Swiss German)• Passionate about customer service excellence• Ability to work under pressure in a fast-changing environment, with priorities reviewed daily• Proactive problem solving skills with great attention to detail• A quick learner able to rapidly adopt new techniques and technologies• Possess a positive can-do attitude• Presentable, trustworthy and confident• An energetic and passionate individual committed to raising standards and performance throughout business• Loyal and committed; looking for a long-term career opportunity• Degree educated or similar qualification• Basic Excel• Basic Word• Excellent time management and organisational skills.
Advantageous• Experience of website development and infrastructure• Experience of digital marketing, SEO and web analytics• Knowledge of the automotive industry• Knowledge / experience of CMS.
Required Languages:Mother tongue German OR mother tongue Swiss German(Swiss dialect advantageous but not essential).Fluent in both written and spoken English.
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