Principal Platform Engineer

Utility Warehouse Ltd
London (Greater)
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
CompanyUtility Warehouse is a FTSE 250 organisation which has established itself as the most trusted supplier of utility products in the UK. Utility Warehouse is the only genuine multi-utility operator in the market providing gas, electricity, landline, broadband, mobile & insurance products and services to households and businesses nationwide, all on one single monthly bill. With over 600,000 customers the organisation has grown through a philosophy of offering savings, simplicity and service. Customers enjoy a number of advantages, including membership of a discount club, and a unique CashBack reward system on everyday shopping. The organisation does not advertise, preferring instead to invest in customer services and to keep prices low. Utility Warehouse has predominantly grown through a network of over 45,000 partners who operate as lead generators and advocates for the organisation. These partners come from a range of personal and professional backgrounds, and actively take it upon themselves to promote and recommend Utility Warehouse to friends, families and their professional networks. Trust between these partners and the organisation is crucial, and ensures that customer service and satisfaction are consistently prioritised.

The company was founded in 1996 with the mission of disrupting the domination of the small number of major energy suppliers by prioritising world-class relationship building with customers. Utility Warehouse is the only fully integrated supplier of telecoms and energy services which allows them to achieve unparalleled operating efficiencies as well as a breadth of revenue streams. Company revenues have grown to an excess of £740 million and the business employs over 1000 individuals. Almost all staff are based at their headquarters in Colindale, London.

BackgroundUtility Warehouse is an energetic and entrepreneurial challenger in a market traditionally composed of monolithic, slow competitors. In the utilities market, it is difficult to compete on the quality of the product and therefore establishing a strong value proposition is crucial to avoid a race to the bottom on price. Utility Warehouse has established itself as the most trusted brand in its sector, winning accolades from industry publications and consumer advisory guides. Customer service is at the core of their business ethos and another way they differentiate from their competitors; 93% of customers would recommend the organisation to a friend. By establishing a best-in-class experience for the consumer, Utility Warehouse commands a strong market position in an age where technology makes it increasingly easy to access information on consumers’ experiences. The organisation is well-placed to capture an increasingly large portion of the £52bn market that they operate in. By staying true to their values of trust and service, Utility Warehouse is the only major provider in the market to be both growing and profitable.

Utility Warehouse has an adaptive, agile, fast-paced culture which has enabled it to grow rapidly. The management team has expanded over the last two years as part of the growth strategy with significant hires in technology, legal, marketing, and finance. These hires and the rebuilding of the platform will enable the company to grow to two million customers over the medium-term. Utility Warehouse operates at high-transactional scale, processing large volumes of data. This presents new opportunities to understand customer behaviours better and to create an improved customer experience as a result.

OpportunityWith ambitious business plans for the future, it is important that as we rebuild our systems, we enable future growth and allow new business ideas to be realised. To achieve this, our data models and architecture must reflect the in the way business communicates and operates now and how it wants to operate in future. So although this is an primarily an engineering position, data architecture and understanding how the business works are key.

You will join our Platform Engineering team (internally called "Minerva") who are tasked with the re-designing and re-engineering some of the most fundamental and most important aspects of our systems. The team will investigate and establish new patterns and technologies and build a platform to allow other teams to innovate more easily and quickly.

You will investigate and decompose existing software applications and business processes, design and implement mostly greenfield replacements, as well as of integrations into the existing system where needed. You will re-modelling key business entities, identify the interfaces needed and produce APIs or event streams for use by other teams.

You should be keen to understand how the business operates, comfortable exploring and building and operating production ready systems with your own choices of technology, and prepared to dig deep into legacy code when the need arises.

Key responsibilitiesdesign, architect, build and operate platforms and applicationscontribute to business wide solution architecturerebuild, rethink and remodel legacy platforms using modern technologyevangelise good data and event modelling practicesbuild integrations with legacy systemsKey requirementsgood engineering skills with an eye for both modelling and code architectureexperience in event driven and distributed micro architecturesbelief in agile principles and a devops cultureknow when and how to apply test driven and BDD approacheswillingness to explore new approaches and technologiesexperience refactoring/rebuilding legacy platformsHiring ProcessOur interview process begins with an introductory call to help you learn more about the role and help us learn more about you. If we move forward, we will invite you to an on-site interview so we can have a face to face chat, do a whiteboard exercise, and write some code together. You will also have the chance to meet the team and our technology leaders, have a look around our offices and get a feel for who we are.

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