2nd/3rd Line Engineer

Class Technology Solutions Ltd
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
Class Technology are looking for a 2nd/3rd Line Support Engineer to help support their wealth of schools.

A superb opportunity has arisen for a 2nd and 3rd Line Support Engineer to join a highly recognised and expanding I.T. solutions and managed service provider. This vacancy is the pinnacle of a role in a company that puts engineering excellence as a foremost skill.

The requirement is for an Engineer with a solid background in, and extensive experience of, supporting enterprise level infrastructures and networks utilising both Microsoft and essentially, Apple Technologies. As a 2nd/3rd Line Engineer you will be working in numerous educational environments with a team of dedicated professionals.

Your responsibilities will include:

·Resolving 2nd/3rd line support calls and escalated issues

·Supporting and maintaining infrastructures and Networks to ensure maximum service ability

·Responsible for, and overall management of, a number of support teams in various Schools and Colleges.

·Must be able to communicate at all levels from the school senior leadership level to staff and students.

·Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.


·Experience of supporting I.T. in a controlled educational environment

·Substantial knowledge of Microsoft systems and solutions including (but not limited to)

  • Active Directory
  • DNS
  • DHCP
  • Group Policy
  • Windows Deployment
  • Hyper-V or VMWARE Clusters
·2nd to 3rd Line Knowledge of configuring and maintaining apple systems including:

  • Profile Manager
  • OSX 10.7+
  • Workgroup Manager
  • Deploy Studio/Apple Image Creation
  • iPad Deployment (using Apple Configurator or an MDM Solution)
·Professional and Polished communication skills

·Experience in the education sector is desirable but not essential

·Must have a clean and valid DBS disclosure

·Possessing a qualification such as an MCP/MCSE MCP/ MCSA/ MCSE/ MCTS or other industry recognised and/or equivalent qualification is advantageous.

Benefits and Opportunities

We can offer you

·An environment that is underpinned by a passionate, people driven company that makes it our mission to support and develop our staff.

·Exceptional career development and advancement opportunities including Microsoft/Apple training

·Opportunities to be gain experience in and lead high level I.T. projects

·The potential to progress to the senior levels of company management team

·A Remuneration scale that encourages and rewards progression and improvement

·25 Days Holiday (loyalty service holiday scheme)

·Issue of a laptop or tablet, pre-paid mobile phone, and travel expenses

If you are interested in this role and would like to find out more then please apply below!

This job was originally posted as www.cwjobs.co.uk/job/79183275