Commercial Insurance Claims Broker

11 Jan 2018
01 Feb 2018
Contract Type
Full Time
Job Title - Commercial Insurance Claims Broker
Contract - Permanent
Salary - £22,000 - £23,000
Location - Leeds
Industry - Insurance Broker (Insurance, Commercial)

Working within a team of claims professionals, the purpose of this role is to provide an expert claims service to our clients and manage all aspects of a claim to ensure a satisfactory conclusion.

We are looking for candidates with claims experience, ideally gained within the commercial insurance sector, that combine strong communication, telephone and administration skills with a positive approach and a desire to achieve results.

The role:-

· To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
· Advise clients on policy guidelines referring to claims
· Management of client expectations throughout the process
· Liaise with providers regarding individual claims
· Issue claims forms when required to gather the necessary evidence and guidance notes
· Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
· Ensure activity meets internal Service Level Agreements (SLA)
· Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively

The candidate:-

· Previous Claims experience, ideally gained within a broker environment- desirable
· At least 2 years' experience within commercial insurance- essential
· Customer focused with strong relationship management and account handling skills
· Professional communication and strong organisational and prioritisation skills
· Understanding of working within SLA's with the ability to meet and exceed KPI's
· Effective team player
· High level of accuracy and attention to detail
· Cert CII qualified or prepared to work towards
· Acturis knowledge is desirable

If you have the relevant experience or know someone that does please contact us now on [Phone number removed] or email us at [Email address removed]

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website [URL removed]

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.
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