IT Support Analyst

Recruiter
TEC Partners
Location
Norwich
Posted
11 Jan 2018
Closes
11 Feb 2018
Contract Type
Permanent
Hours
Full Time
Customer Support Analyst
Norwich
19 22K Salary
Permanent

My client is seeking a Customer Support Analyst to join a fast-paced, exciting organisation. We are looking for a Customer Service focused individual with strong telephone and email correspondence skills. Full training will be provided and career development opportunities.

Job requirements

Provide first line software support to customers via telephone/email/remote support
Diagnose customer's problems
Report and track faults through our Helpdesk system
Keeping customers up to date at all times
Assist project teams in defining software functionality
Document or maintain specific practices and standards, as required

Experience Required

Customer service experience
Strong telephone and email correspondence skills
Demonstrated ability to work independently, with a willingness to learn necessary job functions in order to assist the entire team
Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
Ability to maintain confidentiality when dealing with proprietary information
Strong ability to proactively identify and resolve issues
Time management skills
Ability to be flexible/adapt to change and work in a fast-paced environment
Demonstrated sense of urgency and willingness to provide exceptional customer service
This job was originally posted as www.cwjobs.co.uk/job/79176741