Help and Advice Officer

The Charity for Civil Servants
London (Greater)
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
As one of the largest occupational charities in the UK, we offer help and advice to current, former and retired Civil Servants across the UK. We're looking for two Help and Advice Officers to deal with enquiries and analyse applications from people who come to us for help via email, webchat, phone or letter. Help and Advice Officer Full time | Permanent Salary: c. £24k pa Based: Cheam, Surrey You will provide advice and information about the Charity’s services, and identify areas of support available from the Charity or other organisations. You will also be responsible for writing structured documents to support areas of need, for example Carers’ Passports and Carers’ Statements, to help people communicate their needs and seek solutions in the workplace or with health and social care professionals. Key Skills required for the role: Excellent communication skills orally and in writing, including handling difficult conversations with vulnerable people; Able to identify key issues from complex information; Able to gather relevant information in a compassionate and non-judgemental way; Work effectively in a team; Accurate, with good attention to detail; Computer literate; Understanding of the application of Data Protection principles in daily work; Self-motivated and proactive - able to manage tasks with minimum supervision. Closing date for applications is Friday, 9th February. Interviews will be held immediately following the closing date. TO APPLY AND FOR MORE INFORMATION: If you would like to find out more about this position and to apply, please click the 'Apply on Website' button to be directed to our website where you can download the job description and complete the application process.  The Charity values a diverse workforce and we welcome applications from all sections of the community. Strictly no agencies, please.